Shipping & Returns
Free In-Store Pickup
Free in-store pickup is available at either store location. Once your order is ready to be collected you will receive an email notification that is to be presented to staff upon pick up.
Your order will usually be picked & packed within a few hours, although upon occasion if your order cannot be entirely fulfilled from one location, or the items ordered are out of stock in your chosen pick-up location stock will need to be transferred internally before your whole order will be marked as available for pick-up. If any delays are expected you will be notified.
The Team at Spaces will always take the utmost care when packaging and sending out your order, to ensure that your purchase makes it’s way safely to you. Orders are usually packed & posted within 24 hours, although upon occasion if your order cannot be entirely fulfilled from one location stock will need to be transferred internally before your whole order can be shipped. If any delays are expected you will be notified. Whilst we work super quickly to pack your order, we are located in rural NSW so please be aware that freight times can vary, we are not responsible for any delivery delays caused by a third party courier company.
Standard and Express shipping rates are calculated based on the size/weight of items ordered.
International shipping is available to select regions and is calculated upon check out. If your region isn’t available please contact us and we will see what we can do to help.
Furniture & Bulky Items
Delivery options for furniture and bulky items will be displayed upon check out. Please select the option that best suits your situation. After check out, we will be in contact with you to verify the terms of delivery and arrange a date and time that best suits you.
The delivery options listed are based on our own personal delivery service, if you would like to outsource and arrange your own delivery/freight please either select In Store Pickup and contact us to liaise, or contact prior to purchasing.
If you are unable to be home at the time of delivery you may be comfortable to have your order left at your front door, however note that, whilst this option is available to facilitate and accommodate you with delivery, we take no responsibility for missing goods.
At this time, International delivery is unavailable on furniture and bulky items.
It is the buyers' responsibility to inspect the goods and contact us if there is any damage within 48 hours of delivery.
If your item is faulty or has been damaged in transit you must provide photos/proof of damage. Reclaimed and unique items which have variations in colour, texture, style and/or pattern are not deemed as faulty, yet may be eligible for exchange if you are unhappy with your designated piece.
If you wish to return an item please contact us at firstname.lastname@example.org
Change of mind – Return Policy
Here at Spaces we want nothing more than for you to love your purchased goodies as much as we do. In any event that you find your purchase doesn’t quite suit your space or you have simply changed your mind we are more than happy to offer either a credit note or exchange. We do not offer refunds based on change of mind or if you've found the product cheaper somewhere else, decided you did not like the purchase or have no use for it.
Goods must be received in their original, saleable condition, complete with tags and in its original packaging.
The return process must be initiated by the purchaser within 14 days of receiving goods.
We do not cover postage costs for returns. We recommend you use registered post or a trackable courier when returning an item via post, as we cannot accept responsibility for items lost in transit to us.
Upon receipt of returned goods, we will verify that the item is eligible for return and email you acknowledging receipt and organise a credit note/exchange.
Please note, there are no exchanges or credit notes on sale items.